I actually felt bad because I was disturbing them while they were having fun, but whom else could I ask from. Another thing, I received a very rude welcome from the Gynae clinic in RIPAS and it was my first time going there. I was given a letter to be referred to the gynae, I was kind of lost so I walked in to the receptionist to ask who tho pass the letter to and the lady with spectacles said in a rude tone "ampai saja!" and after that i didnt know whether to stay in or that's it, to go home. So I asked again "atu saja" (that's it)? And then with her annoyed and grumpy old face said out loud and pointing with her pen "DUDUK DI SANA DULU! KARANG KANA PANGGIL!" (go and sit there and wait for your name to be called)!!

I was shocked that someone that rude can be working in a hospital! The second time I went to the gynae for appointment, I came in 30 minutes early, I gave them my card and seated to be called. There were about 15 people before me.. 20 minutes past, 10 people before me got called in, 30 minutes past, the 5 people before me got called in and i was expecting my turn to be called, I got skipped, at first 2 people who came after me got called, I was ok thinking maybe they couldn't find my file.. so I waited. After about 20 people who came after me got called, I approached the spectacle lady and asked "kenapa aku balum kana panggil ah? macam limpas. (did they called my name? and when? :)" and she asked my name and then she replied out loud and rudely "MASIH MENCARI, BUKAN LIMPAS AHH.. MA.SIH MEN.CA.RI" (We are still looking, we did not skip your number, we are still looking for your file)

I felt like smacking her face but I had my patience. I am wondering what happened to TPOR? Are these people not trained?? Or maybe they were not trained when they were kids about respect, polite and other good manners. I used to work as a front-liner before, I had annoying customers come up to me every day but I was told to treat them with good manners still. And after a year, I was given a bonus for having the patience and right attitude.

It does pay to be patient even though the job is killing you softly.

Comments (7)

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written by BigVoice , November 06, 2009

You should smack her face or at least scold her for being rude. I did that and those old farts nurse just cried infront of me.Hehehehehe! It really pays to have a big voice. (don't mess with me nurse).

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Votes: +14

bad service !!
written by mcmike , November 06, 2009

They should know their are on duty, and should their responsibility. if they give an annoy and rude to patients then they are not worth in this industry. they are nt able to help the patients all,

to my perception, service standard in brunei`s service industry always give the poor standard. as me nt sure when does they are able to improve their standard. really a shame for them , take the full salary and produce less work n poor service to end user.

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ridiculous!
written by fed up , November 07, 2009

anna, great article! i've had the same experience before, but in the Ong Sum Ping health clinic. i was with my cousins, who were getting a vaccine shot and the nurse was really rude and seemed really annoyed with us for absolutely no reason. before allowing my cousins to get the shot, she was required to ask if any of them had been ill in the previous few days and one of my cousins said that she had a bit of a cough. immediately, the nurse snapped, "kalau damam, inda buleh inject!!" and we were all like, wooooahh-ho okay, slow down there, relax man...

but then! some foreigners (caucasians) came into the clinic a few minutes later. my cousins were getting the injection then so i went to see how the nurse would treat these foreigners - whether she would still be 'rude' and 'annoyed'. and ha! as i had expected, the nurse was super sweet and all smiles! i mean, how silly is that? that she would treat foreigners better than she would treat locals - her own people? freaking ridiculous, i tell you.

if i were to be found in the same situation again in the future, i think i would go up to the nurse and say to her, "kalau inda suka keraja atu, beranti saja. inda payah menyakiti hati orang. siapa nama biskita? kan ku gitau pehin suyoi..."

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Internet
written by Mills , November 07, 2009

Thank God for the Internet, Brudirect and HYS for allowing citizens like us to complain about govt workers who are not fit for their jobs! These are potential patients of the hospital, can't they at the very least show some kind of respect??
I ENCOURAGE any of you, when confronted with behaviour like this, to get a friend to take a video of the conversation (from far of course, and discretely) and post it up on Youtube. Biar tia durang malu!!! Biar tia durang kana fired. They deserve it for their rudeness and blatant disrespect for others!

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written by Peace , November 07, 2009

Hehe maybe its her time of the month x yatah marah2 haha kidin..

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report them
written by 3341 , November 07, 2009

take their name, report them to relevant authorities. Let the authorities manage them. May be they need more training

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Report them?
written by kkk , November 07, 2009

Report to the relevant authorities? what relevant authorities? i fear that nothing will be done anyway

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