The Department of Economic Planning and Development (JPKE) has issued an advice regarding consumer complaints being spread virally through social media.

In a statement yesterday, JPKE advised the public to contact the Consumer Affairs Division, JPKE, directly for any questions or queries using the Pengguna Bijak or SmartConsumer App, which allows consumers to upload supportive documents or pictures with ease.

Other than through the mobile app, the public can contact the Consumer Affairs Division through various complaint channels via: 2230223 (office hours); e-mail aduanpengguna@ jpke.gov.bn or [email protected]; on Facebook at vvww.facebook.cona/AduanPenggunaJPKE; and direct to the Consumer Affairs Division Office at Consumer Afirs Division, Room 3.06, Level 3, West Wing, Department of Economic Planning and Development, Block 2A, Jalan Ong Sum Ping, BA1131 Brunei Darussalam.

JPKE also advised the public not to spread unverified information regarding consumer affairs issues through social media.

What should a consumer do when they have a complaint?

A consumer encountering unfair practices is advised to first approach the seller with supporting documents such as receipts to explain the problem and try to negotiate for a satisfactory outcome. Most issues can be resolved at this stage.

In handling consumer complaints, the Consumer Affairs Division will negotiate with the seller on behalf of the consumer. If a resolution cannot be reached, the - Consumer Affairs Division will conduct a mediation involving the consumer and seller in the presence of division's representative as a mediator.

If the complaint still remains unsettled, the consumer may file a claim for civil remedies under Small Claims Tribunal or to court.

Source:
@BRUDIRECT.COM

by BruDirect.com

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